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Mark Peters : May 1st 2006 - 14:49 CET

Automated agent helps Panasonic demystify cameras


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PanasonicAutomated agent helps Panasonic demystify cameras : Conversagent, a developer of online customer service solutions, today announced that it has created an Automated Service Agent (ASA) for Panasonic's Lumix digital still cameras. The newest addition to AskPanasonic provides customers with detailed digital still camera product information and support using an ASA, Conversagent's online self-service technology. Available immediately at the Panasonic website. AskPanasonic engages customers in typed natural language conversations and delivers answers to pre- and post-purchase product questions in real time. The initial implementation of AskPanasonic was developed for Panasonic Plasma displays in Spring 2005.
Automated agent helps Panasonic demystify camerasOnline customer service solutions
A growing number of leading companies, in addition to Panasonic, now use Conversagent's solution, including Comcast, Time Warner Cable, AOL and Procter & Gamble. According to InfoTrends Research Group, worldwide consumer digital still camera sales will hit 82 million units by 2008. The increase in demand is also driving an increase in product offerings and features. Ask Panasonic offers clear and easy-to-access information about optical image stabilization, mega-pixels, storage capacity, digital zoom and much more. With hundreds of cameras, varying feature sets and brands to choose from, deciding which product to purchase can be confusing for the consumer. AskPanasonic's detailed and consistent product information helps customers make informed purchase decisions.

Provide customers with Panasonic camera information
Panasonic is continually evolving its technology, so the management tools of the ASA enable the marketing group to easily add information about new product and feature enhancements. "Conversagent's ASAs help companies deliver great customer service at low cost," said Conversagent's CEO Stephen Klein. "AskPanasonic goes a bit further by enabling customers to make informed decisions before deciding to purchase." Conversagent's Automated Service Agent System enhances self-service deployments from leading vendors including RightNow, Siebel, PeopleSoft, and SupportSoft, among others. An ASA can be deployed as a managed service or installed on company premises. Information on the Conversagent ASA system can be found at the company's website.

About Conversagent - Automated Service Agent
Conversagent improves the way companies serve their customers and employees by enhancing service quality at greatly reduced costs. The company's Automated Service Agent engages customers in typed natural-language conversations, and delivers answers in real time. Fortune 100 companies use Conversagent for a broad range of applications, including customer self-service, enterprise information access, marketing and community outreach. Conversagent's innovations are protected by issued and pending patents. Conversagent is based in New York, NY and Sunnyvale, CA.





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