Ink Cartridge World North America|
"HP spends millions of dollars annually in R&D to create innovations that benefit our customers, and we are rigorous in our protection of this investment," said Pradeep Jotwani, senior vice president of supplies, Imaging and Printing Group, HP. "HP hopes that Cartridge World North America will assist its franchisees in quickly complying with the law." In a separate matter, HP and Rhinotek Computer Products have reached a settlement in a lawsuit HP filed in March 2005 for false advertising and unfair competition. Rhinotek acquires used HP ink cartridges and refills them with generic ink prior to resale. HP's suit alleged that Rhinotek's packaging failed to adequately inform consumers that these "compatible" products are used, not new.
Rhinotek refilled products
Research conducted on HP's behalf confirmed that more than half of consumers surveyed mistook Rhinotek refilled products for new. Rhinotek has denied any wrongdoing, but has agreed, among other things, to modify its packaging to prominently disclose to consumers that these cartridges are used, refilled or recycled. HP believes the disclosure and other agreed changes will benefit consumers who have a right to know when they are buying used products.
HP is a technology solutions provider to consumers, businesses and institutions globally. The company's offerings span IT infrastructure, global services, business and home computing, and imaging and printing. For the four fiscal quarters ended July 31, 2005, HP revenue totaled $85.2 billion. More information about HP is available at the HP website.