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Jasper Huitink : October 9th 2005 - 13:55 CET

Canon CCD fault in still & video cameras


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CanonCanon CCD fault in still & video cameras : A problem has been discovered in some of the CCDs (Charge Coupled Devices) used in Canon USA and Asia digital camera and digital video camera products that causes images to appear distorted or not to appear at all. We apologize for the considerable inconvenience this represents for our customers. Along with our respectful apology, we would like to advise our customers of the details of this issue and our policy for handling it, which are as follows. Among the Canon CCDs used in the affected products listed furter down the story, it has been confirmed that, especially under high-temperature/high-humidity environments, the internal wiring may come undone in some places.
Canon CCD fault in still & video camerasCanon video camera - LCD monitor
If this defect occurs with your Canon digital still or video camera CCD image sensor, the signal is not output from the Canon CCD correctly when in shooting mode, which results in symptoms like the following in captured images. These symptoms can be confirmed on the cameras LCD (Liquid Crystal Display) monitor. The symptoms may occur in recorded images of the camera.

• Digital Images do not appear
• Digital Images appear distorted

Canon cameras - Faulty CCD
• Digital Cameras:
PowerShot A60, PowerShot A70, PowerShot A75,
PowerShot A300, PowerShot A310, Digital IXUS V3,
Digital IXUS II, Digital IXUS IIs.
• Digital Video Cameras:
MV600i, MV630i, MV650i, MV700i, MV730i, MV750i,
MV5i, MV5i MC, MV6i MC, ZR60, ZR65 MC, ZR70 MC,
ZR80, ZR85, ZR90, Elura 40 MC, Elura 50

Canon USA & Asia - Apologize for CCD sensor
With apologies for the inconvenience involved, we ask that users who have confirmed these symptoms contact the nearest Canon Service Center. Free repairs will be made for affected products in cases where it has been confirmed that the internal CCD wiring has come undone in some places. We sincerely apologize for the inconvenience caused by this issue. We strive to make even greater efforts in our quality control to provide products that our customers can use with confidence. We hope that these efforts will earn your continued patronage.

Canon digital camera - CCD image sensor repair
It has recently come to our attention that the vendor-supplied CCD image sensor used in this Canon digital camera may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments. Effective immediately, and regardless of warranty status, Canon will repair, free of charge, products exhibiting the above-mentioned malfunction if the malfunction is caused by the CCD sensor. Canon will also cover the cost of shipping and handling in connection with this repair.





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