Nikon D7100 Canon EOS Rebel T5i Nikon D3300 Canon EOS 1200D Sony A5000 Nikon D4S
Nikon D7100 Canon EOS Rebel T5i Nikon D3300 Canon EOS 1200D Sony A5000 Nikon D4S
LetsGoDigital for Sale
  News Headlines Apple Canon Casio Fujifilm HTC LG Nikon Nokia Olympus Panasonic Pentax Ricoh Rollei Samsung Sony  
Lets Go Digital
 
     
Powered by True
Counted by OneStat.com
Remote home technology support service
Mark Peters : June 27th 2006 - 22:12 CET
Digital Camera Review Test Appareil Photo Numerique Prueba camara digital Digitale Camera Test Dijital Kamera Incelemeleri Digitalkamera Test Digitalkamera
Parks AssociatesRemote home technology support service : As the digital home creates new technical challenges, more consumers will turn to professional on-site or remote support services for help with their home technology problems, according to Parks Associates' Managing the Digital Home: Installation and Support Services. This survey of more than 6,000 U.S. and Canadian home Internet users found that in the past 12 months, over 41 million U.S. users had problems associated with Internet security, over 21 million had home computer hardware and software issues, and nearly 11 million had problems with a home network. While most consumers are personally solving the issue or relying on a friend or family member.
Remote home technology support serviceTechnology support service
More than 60% express interest in software that automates basic home computer maintenance functions, and one third are interested in subscription based technical support and trouble shooting services. "Digital technologies such as broadband, home networks, consumer electronics, and PCs provide great benefits to users and significant challenges to the companies supporting their distribution," said Kurt Scherf, vice president and principal analyst for Parks Associates. "As the average household uses more digital services and products, there will be substantial risk to the bottom line for both service providers and manufacturers as their technical support costs escalate."

Monitoring and troubleshooting services
There are also revenue opportunities, according to Scherf. Current consumer spending for additional warranties and accident protection contracts on new electronics and computer products, in addition to more positive responses to preventative maintenance, monitoring, and troubleshooting services, demonstrates a consumer willingness to pay for peace-of-mind and how-to services for their home technology products.

Digital home environment
"Consumers want access to trusted third-party providers of information, support, and how-to services when it comes to their digital home products and services," Scherf said. "Whether the service comes at no charge as part of an existing broadband contract or is provided as a monthly subscription or one-off service call, there is substantial interest for services and solutions that help end users better manage their digital home environment."

Managing the Digital Home
Installation and Support Services is a survey of 6,116 U.S. and Canadian home Internet users. The study focuses specifically on the acquisition and use of communications and entertainment services, product ownership and new product purchases, and the role of specific technologies - the Internet, home computers, and home networks - as they relate to potential problems. For more information about this study, please contact Parks Associates.

About Parks Associates
Parks Associates is a market research and consulting firm focused on all product and service segments that are "digital" or provide connectivity within the home. The company's expertise includes home networks, digital entertainment, consumer electronics, broadband and Internet services, and home systems. Founded in 1986, Parks Associates creates research capital for companies ranging from Fortune 500 to small start-ups through market reports, multiclient studies, consumer research, workshops, and custom-tailored client solutions. Parks Associates also hosts several fall events and co-hosts connections (in partnership with the Consumer Electronics Association) each year.

   Consumer Electronic devices growth rapidly
   Consumer buying guide
   Digital Cameras Sales forecast
   Next  Sell your Stock Photos
   Previous  Ricoh Caplio RR660
   News by brand:Parks Associates
   News by category:Source of Information
   News by brand and category:Parks Associates Source of Information
   Canon EOS 700D - $749.00
   Nikon D7100 - $1146.95
   Panasonic Lumix DMC TZ40 - $339.00
   Sony CyberShot DSC HX300 - $398.00
   Canon IXUS 255 HS - $176.80
   Panasonic Lumix DMC TZ35 - $169.00
   Canon PowerShot SX280 HS - $199.00
   Canon EOS 1100D - $326.49
   Sony CyberShot DSC HX50V - $348.00
   Canon PowerShot SX510 HS - $229.00


LetsGoDigital digital camera magazine
Latest Parks Associates announcements
Remote home technology support service
 
Twitter LetsGoDigital
Latest news headlines
Sony Xperia Z2
Sony Xperia Z2 tablet
Nikon 1 J4
Nikon Coolpix S810c
Samsung Galaxy Ace Style Android phone
Panasonic Lumix GH4
Nokia X smartphones
Nokia Asha 230
Nokia 220
Nikon 1 V3 test photos
Canon PowerShot G1 X Mark II
HTC Desire 310
Canon PowerShot SX600 HS
Canon IXUS 265 HS
Nikon Coolpix P600
   
CanonCasioFujifilmNikonOlympusHTCSamsungSonyPanasonicNokia
  Accessories Android Apps Camcorders Digital cameras Mobile phones Smartphones Software Tablets   CES CeBIT Gadgets IFA Photokina PMA