Customer loyalty in the Copier category|
"Over the past six years, Canon has been at the top of our lists for customer loyalty in the Copier category," said Robert Passikoff, president, Brand Keys. "In fact, beyond winning this year's gold award in this category, the Canon brand improved upon its survey scores from last year." This award underscores Canon's commitment to delivering quality, reliable and easy-to-use devices, solutions and technologies that address and solve real world document imaging needs and challenges, said Tod Pike, senior vice president, Imaging Systems Group, Canon USA. "Our dedication to both customer retention and delivering technology innovation is reflected in our long-standing market leadership position in the document imaging market."
Canon USA - Gartner Dataquest
According to Gartner Dataquest, Canon has been the overall market brand leader in the USA copier market for the past 19 consecutive years and the overall number one brand leader in the black-and-white copier market for 23 out of the last 24 years. To further build customer loyalty, Canon USA's Imaging Systems Group Customer Loyalty Program represents the office solution provider's largest end-customer direct communications program. Relying upon a database of customers from various sources, including dealer-supplied customer lists, the program applies customer profile information to deliver targeted direct mail and email communications, based on their history and needs.
Canon's Customer Loyalty Program
Communications are co-branded and customized to feature the Canon brand alongside dealer names, logos and contact information. The program offers targeted information detailing solutions and services designed to maximize the efficiency of both existing and new Canon solutions. Canon's Customer Loyalty Program also emphasizes customer satisfaction measurement and results reporting.
About Brandweek Customer Loyalty Awards
Each year, the Brandweek Customer Loyalty Awards powered by Brand Keys evaluates brands within industry segments and assesses why customers continue to buy particular products and services. To compile the 2006 Customer Loyalty Awards list, Brand Keys, a New York-based brand and customer loyalty research consultancy, selected 10,200 consumers, 18 to 60 years of age, drawn from the nine USA. Census Regions. Respondents were asked to self-select categories and brands they will evaluate.
About Canon USA
Canon USA delivers consumer, business-to-business, and industrial imaging solutions. The Company is listed as one of Fortune's Most Admired Companies in America and is rated #35 on the BusinessWeek list of "Top 100 Brands." Its parent company Canon Inc. (NYSE:CAJ) is a top patent holder of technology, ranking second overall in the U.S. in 2005.