Dan Wiersma about Sony|
Scale and support consumer end-users through the web, in-home, and other support areas all in an effort to better service our customers and make their Sony experience a great one," said Dan Wiersma, Senior Vice President, Service Platform, Sony Electronics, Inc. "With the membership of global industry leaders such as Sony, the SSPA will continue to expand our role as a trusted source of insight and thought leadership, which translates to real-world solutions that can positively impact the CE customer service and support experience," explained Bill Rose, SSPA founder and executive director.
About the SSPA
As the industry's foremost professional association, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry spectrum - from established companies with successful track records to the pioneering newcomers with out-of-the-box ideas. The SSPA also partners with thought leaders like J.D. Power and Associates and the Wharton School of Business to create programs that benefit the industry.
In 1960, with a capital investment of $500,000, Sony established its first major overseas operation in the United States. Housed in a small New York City warehouse and employing six people, this seedling operation soon took root and grew into one of the most dynamic and largest of Sony's worldwide operations. In 2004, North America made up about one-third of Sony's worldwide operations, and Sony Electronics Inc. in North America represents the largest single geographical operation of the corporation with nearly $46 billion in sales. Sony Electronics employs approximately 16,000 people in North America. Operations include manufacturing and engineering, design, sales, marketing, distribution, systems integration and customer service of electronics and recording media products for the consumer, IT, broadcast, commercial and institutional market segments.