Samsung interview gives in-depth view on product safety : Samsung Electronics has published an interesting interview with Sangkyu Lee, Senior Vice President of the Reliability Group, Samsung Mobile Communications Business, to discuss more about the company’s vision to guarantee product safety. The Samsung Newsroom interview explains how they test Galaxy devices to achieve the highest product safety. The new Samsung Galaxy S8 cellular phones not only opens new possibilities to do and see more with an enhanced design and best-in-class Galaxy foundation, it also redefines what’s possible in safety. This is evidenced by recent improvements in the device’s battery design at both the hardware and software levels, new and enhanced multi-layer safety measures and protocol at the product planning stage.
What was Samsung's main priority in developing the Galaxy S8?
Sangkyu Lee answer on this question: More so than ever before, we consistently worked to identify and incorporate features and functions that would provide real value for the consumer. So often, smartphone manufacturers get caught up in specs in an attempt to outdo the competition. But rather than concentrating on numbers, we aimed to deliver practical value and safety.
For example, rather than focusing on short-term benefits - such as decreasing charging time by a few, insignificant minutes - we concentrated on maintaining the durability of the battery over the long term and specifically over hundreds of charging cycles. As a result, the new Galaxy S8 devices will sustain its longevity better than previous models, offering more value to the consumer.
What actions did Samsung take to achieve battery safety for Galaxy S8 devices?
Sangkyu Lee answer on this question: First, we optimized the design of the Galaxy S8 device itself. We changed the layout of the battery compartment, which Samsung considers to be one of the most important components of a smartphone. At the battery design layer, we adopted preventative measures to identify and address potential device safety vulnerabilities with improved battery safety standards.
For instance, we created more space around the battery in order to accommodate a new bracket design to protect the battery against physical force, even when the smartphone is dropped. Likewise, we also adjusted the design to eliminate pressure on the electrode and prevent leakage of battery substrate.
At the software layer, we made improvements to our software protection algorithms that govern battery temperature, battery charging current and charging duration to reinforce safety. The numerous changes we made on the latest Galaxy S8 devices will guarantee maximum safety to our customers.
How is Samsung evaluating product safety?
Sangkyu Lee answer on this question: In addition to the comprehensive inspection tests carried out by our battery manufacturer, Samsung Electronics has also incorporated its own assurance measures to improve safety from the component level to the assembly and shipment of the Galaxy devices.
Included in our new 8-point Battery Safety Check that we used to test the new Galaxy S8 devices are enhanced tests - Durability Test, Visual Inspection, X-Ray Test, Disassembling Test and OCT Test - as well as newly applied measures such as the Charge and Discharge Test, TVOC Test and Accelerated Usage Test.
Furthermore, we formed a battery advisory group of external advisers including academic and research experts to ensure Samsung Electronics maintains a clear and objective perspective on battery safety and innovation.
Did Galaxy S8 devices receive third-party certification?
Sangkyu Lee answer on this question: As a result of our extensive efforts, Samsung Electronics successfully completed all inspections that are required by global governments and national standards. Samsung also carried out safety inspections through third-party research institutions.
Assessment results from UL and Exponent, among others, show that the Galaxy S8 battery was determined to comply with all applicable requirements.
Are there any other ways Samsung will extend safety measures for future Galaxy devices
Sangkyu Lee answer on this question: We have also expanded Product Liability Analysis Centers throughout the world, which are equipped with state-of-the-art machinery and knowledgeable personnel.
The new product centers help to ensure that Samsung is prepared to respond to unexpected situations with speed and transparency. Of course, consumer cooperation is imperative, as we need to be able to quickly access and address the issue at hand to create a solution that will benefit all users.
This is just another example of Samsung Electronics way to make their Galaxy devices safe and reliable.