Verizon Business helps American Red Cross : The American Red Cross has entered into an agreement with Verizon to more rapidly provide aid to individuals affected by natural disasters and other events. Verizon Business will provide an advanced Contact Center Service solution to help the Red Cross improve its emergency response for disaster victims. Verizon can route calls to Red Cross disaster relief agents located anywhere in the US. In addition to the advanced call routing solution, Verizon Business will provide the Red Cross with wide area network connectivity, managed network services, toll-free Enhanced Call Routing, an interactive voice response service, Contact Center Professional Services and customer premises equipment.
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