Remote home technology support service : As the digital home creates new technical challenges, more consumers will turn to professional on-site or remote support services for help with their home technology problems, according to Parks Associates' Managing the Digital Home: Installation and Support Services. This survey of more than 6,000 U.S. and Canadian home Internet users found that in the past 12 months, over 41 million U.S. users had problems associated with Internet security, over 21 million had home computer hardware and software issues, and nearly 11 million had problems with a home network. While most consumers are personally solving the issue or relying on a friend or family member.
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