Technology Service and Support certification Award : HP today announced it has become the first company to receive the J.D. Power and Associates Certified Technology Service and Support certification for providing an outstanding customer service experience. The award is based on cross-industry customer satisfaction research and an extensive audit conducted by J.D. Power and Associates, one of the most credible third-party sources of market information. To earn the certification, HP performed within the top 20 percent of technology support organizations on a variety of customer service criteria. J.D. Power and Associates found that HP has met or exceeded this new standard for customer satisfaction in supporting its northern consumers.